Privacy Policy
Last updated: 7th August 2025
1. Information We Collect
We collect information you provide directly to us, such as when you make a purchase, enquiry or an account.
2. How We Use Your Information
- • Process and fulfil your orders
- • Send you order confirmations and updates
- • Respond to your comments and questions
- • Improve our products and services
- • Retain certain payment and transaction details as required by law for accounting and tax purposes for the minimum amount of time required
3. Information Sharing
We do not sell, trade or otherwise transfer your personal information to third parties without your consent, except were described in this policy.
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure or destruction.
5. Cookies
We use cookies to enhance your experience on our site, including remembering your preferences and improving site functionality.
6. Your Rights
Under GDPR, you have the right to access, update or delete your personal information. Contact us to exercise these rights.
7. Processing of Deletion Requests
We aim to process all valid personal data deletion requests within 5–7 working days. Requests received outside of working hours (weekends or public holidays) will be acknowledged and processed starting on the next working day.
Please note that even after deletion, we may retain certain information where legally required or for legitimate business purposes, including:
- • Payment and transaction records for accounting and tax compliance
- • Communication logs for fraud prevention and legal defence
- • Anonymized data for analytical purposes
All retained data is handled securely and kept only for as long as necessary.
8. Contact Us
If you have questions about this Privacy Policy, please contact us at:
📧 Email: contact@shinyspores.co.uk
📞 Phone: 0800 9949404